Footprints on the Mountainside

The Tourism ministry insists that they want to promote adventure tourism in India. Like cultural tourism, etc. Basically what they want is more tourists.

There are fancy initiatives and Incredible India and what-nots. Yet, how much attention is paid to actually facilitating tourism? How much attention is paid to ensure that the tourists come? Sure, tourists come. India has been a hotspot for travellers for thousands of years. But, if we want more, what do we do to ensure that the people who we invite are able to come and have a good experience?

What we have in the name of tourism is fancy packages. Sure. That is one element of tourism. Yet, somewhere down the line, we forget that we are actually inviting people to experience the country. We have invited them. They are our guests.

Seth Godin shared an experience in a visa office and talks about several, really easy to manage things that could make the experience more inviting. Not just inviting, it could translate into better revenue from more tourists, convenient airline bookings, welcoming interaction…. I can empathise with this post so much. How many of us really enjoy conversing with a person behind thick glass, waiting in a place with inadequate seating that is in disrepair……. would we want to do business with such people? Perhaps…. if we needed the product. But tourism is not a need. It is a dream we are selling. Could selling dreams become more interesting in a condusive environment that says we are interested in you?

When I set up Wide Aware, I had a talk with my CA, who needed to know the nature of business for figuring out tax and things. It was a rude awakening to know that the Tourism Ministry’s invite for people to provide adventure services hasn’t made it to the Tax Office. There IS no category for adventure services. It was a pain figuring out “what we were”. We are not travel agents, we do training, but we are not consultants - we do outbound training and fun programmes as well, We do outdoor education, but we are not an educational institution…….. If the memo had made the journey to the  Tax office, it would be a simple matter of “adventure services”. So, we want to promote adventure tourism, but of course, there is no adventure service provider in India. Really! Please bring your own rafting guide with you. We have the rivers. And yeah, travel agents conduct wildlife tours.

Rafting reminds me…. the river rafting that we do uses water from the dam at Bhire for the rapids. There have been numerous attempts over the years to try and bring some kind of predictability to it, so that the adventure tourism that the tourism ministry wants can happen. Nah! The dam officials don’t work in the tourism ministry, therefore it is not their problem. Thus, there is no way of knowing if water will be available, or you refund your bookings until the rafting run starts. Granted, the water is released almost everyday, but try explaining to a tourist waiting with gear ready that “oops! You get a refund - remember the cancellation clause that refers to events beyond our control?”

Last year, Amita wrote about a similar problem she had with Brightlands resort in Matheran. The hotel had overbooked, and she didn’t get the room she had booked. She took a refund, and when she called up the hotel owner, he told her that refunds were against their policy!!! There needs to be some kind of a regulation for this. I am not speaking of consumer courts, but enough issues in consumer courts reflecting in your licence.

There are tourists, there are locations, there are providers. What needs to be done is making that confluence easy and enjoyable.

I don’t know if this can really be called road rage, but something happened today, that got me concerned about how we act….

I was travelling to Powai from Borivli in  rickshaw for a session by Sankar on learning styles (that’s another post). I enjoy interacting with different people, and I was chatting happily with the rickshaw driver, when a motorcycle zipped past and overtook us from the wrong side. As the car in front of us slowed (for reasons unknown), the driver braked in panic, and this poor motorcycle guy was hit by our rickshaw.

I am not aware of the exact sequence of happenings, but it was abundantly clear that the guy lying flat on the road was suffering the consequences of his own “reckless driving”. The rickshaw driver and I got out of the rick as the guy struggled to disentangle himself from the bike. Thanks to the crawling pace of Mumbai’s traffic and the additional braking spree that happened just before he was hit, he was relatively unhurt except for a very bad scrape that was bellding quite heavily on his left forearm and  the matching side of his trousers damaged beyond repair. I’d call it getting off scot free compared with what could have happened.

Seeing the guy bleeding, I stepped forward to see if I could help, but my driver reached him first, and it was then I realized that the two of us had come out for different reasons. The driver collared this biker and hauled him to his feet and was just about to beat him up, when I interrupted him.

“Boss roko!!! Ise maar kyun rahe ho?” I asked - Boss, wait!!! Why are you hitting him?

“Madam, aapne dekha nahi, kaisi gaadi chala raha tha? Accident kota to?” he replied - madam, didn’t you see how he was driving? What if there had been an accident?

“Accident to hua. Galati uski thi, par bhugat bhi wohi raha hai. AAP use kyon maar rahe ho? Use pehlehi chot lagi hai.” I said - The accident did happen. It was his fault, and he is suffering the consequences. You or your vehicle or passenger suffered no damage. Why are you hitting him? He is already injured.”

The driver stared at me in amazement. It was clear from his expression that he honestly had no clue why he was hitting the guy beyond that that “it was what was supposed to happen” - in Mumbai, mobs sometimes bash up the offender when reckless driving endangers lives. Worse, my tone with him was also not that of anger… which was the standard tone of the innocent party after an accident…. I was sounding merely curious. He had no clue how to proceed in such a situation.

The cowering biker who was mumbling “sorry…. sorry” looked at me in equal amazement. It didn’t really fit his framework of “public behaviour” to be shown concern when he had caused an accident. His entire body language spoke of the acceptance that he was going to be beaten up.

I stood there, wondering what was wrong with this world, if people don’t even need to have a reason to hit a person who is already injured. I could see how shaken the poor chap was, and didn’t see the point moving his attention from the magnitude of his consequences toward being defensive in some conflict. Plus, how would hitting him add any value to what was happening? He had experienced the consequences of rash driving first hand, and I doubt if he needed anything explained at that point. What he did need was first-aid.

Such incidents happen in our lives daily. Be it aggressive people in buses, or riots after taking offense. I really see no meaning to this behaviour, except a declaration of a total lack of caring for the people around us.

Once, I got into a train to get off at Borivli. It was a Virar train. For those unfamiliar with Mumbai, Virar is further than Borivli, has fewer trains which are invariably crowded, and their passengers tend to be hostile to passengers who could use more frequent trains using these unnecessarily. It being a holiday and all, I thought it wouldn’t matter, and the train seemed to have space. This is the ladies compartment.

As I neared the door when Borivli came closer, one of the women grabbed my arm and pulled me back roughly. I asked her to let go, and she returned abuse. Her point was that I need to be punished for using that train. Standard punishment is that the person is not allowed to get off the train until Borivli is crossed, which gives the offender an experience of the inconvenience of the train frequency and a fear/understanding of the situation for further reference.

I do respect and fully appreciate the difficulties these people go through, but I didn’t see how this mattered in a train with plenty of space on it (by Mumbai standards). When this woman tried to manhandle me, I broke out of her hold, and simply pushed her away from me. I look deceptively tiny, and this woman was a heavy weight, but I have a whole load of pushing experience from 7 years of grooming and working with horses. She was lighter than a horse, she moved very easily, which put her off getting physical with me, and she satisfied her “outrage” by screaming abuse at me for the next 5 minutes till I got off.

Other women around rolled their eyes and made faces - all regulars on the same train. This woman stood there sweating and looking so unreasonably angry that she looked insane. She refused to respond to anything I or the other women said and just spewed hatred. That’s how I remember her as the train pulled out of the station…… sweating, red in the face, screaming abuse, and dressed like a middle class conservative woman…. I just wondered how frustrating her life must be, if she needed strangers to vent on…. travelling for about 3-4 hours everyday just to reach work and back…… I couldn’t find anger in me for her…. I was concerned.

Where does this anger come from? Why do we care so little about the people in out world?

This is the monsoon - the best time of the year to head into the outdoors near Mumbai! Before you lose that temptation striking your mind, let me give you ideas to put into action!

1. Go to Kanheri Caves (a couple of hours): No, I don’t mean to visit the ancient Buddhist Caves, though that can be a side interest. What you are to do is really look at the road as you drive through the National Park, keep an eye out for the numerous streams on the way and find a fun spot for a picnic. Get into the stream, splash all you like, and then go on to Kanheri Caves. Post links to your pics in the comments for all to see. Or tey any of the many picnic spots near Mumbai, like Manori beach, Aarey Milk colony, Elephanta Caves… the rain is not enough to stop boats yet. THIS is the time!
2. Go to Kondana Caves (full day): Drive to Kondivde village in Karjat, do the short hike to the caves, and have a bath in the curtain of a waterfall across the mouth of the Cave. Hike back and tell us about it.
3. Go White Water Rafting (one day, or overnight): While you can do this round the year, the water levels in the monsoon make the rapids on the Kundalika a specially thrilling experience.
4. Go to Matheran (weekend): The monsoon being the off-season, you are never going to find Matheran like this, misty, cool, dreamy and utterly charming. Travel around on horses, stay in a fancy resort an dget drunk….. do all the whimsical things your sanity doesn’t allow in the city and in dry weather.
5. Go and stay on a historical fort in some caves (overnight or more): Try Lohagad, Rajmachi, Naneghat……. Pack clothes and food in plastic bags, and just go ahead!

At least go out, splash in some puddles, drink hot tea on a roadside stall and have steaming pakodas with it!

As usual, ready for something new!

I had heard about blog advertising a while ago, but their “regular posting requirements” had me stumped, as until recently, I was caught up in so many things that I rarely had time to post regularly here.

For a blog to be selected with them, it must have 20 posts in the previous 90 days….. which I finally have, huh? This is a celebration for me, because it means that I am now able to live up to the commitment of keeping bringing in something new for you readers… that I’d been promising for a long time now.

So what is PayPerPost? As the name suggests, its a site which offers reviews for other sites and products. Advertizers who want to create a buzz about their product can pay for bloggers to review them, bloggers earn money…. for me, the reason is something different.

Money, yes. Who doesn’t like money? But if I know myself, I will not be able to write about things I don’t care about. This is, actually a good opportunity for me to discover different kinds of sites and services that I otherwise would never have known about. If I like it, great. If I learn from it, still better and if I earn from it…. what more do I want?

But, if you think this is going to change the “feel of the blog”…. I don’t think so. I’m too much in love with this place to let its charm go. What I am planning to do, is look at the different sites that are promoting something, and see if I can bring it here for you. In short, I’m going to go on an exploring spree!!!

I invite you to fasten your seat-belts and join me. And yes, if you find something interesting to share…. money or not, let’s go for it!

Ram and Kishore, who work with the authorized dealer for Petzel in India had invited me to join them for this programme on the 14th July. I was working officially with them for the first time, and hence excited. The plan was for canyoning, which is basically “waterfall rappelling” when done at Kondana.

I’d been doing corporate training programs for a long time by now, and I was extremely energized by this opportunity - change in work being rest and all. Really, it doesn’t take much to be tempted to the outdoors in this weather. The beginning of the monsoon, and being paid to get wet and do what I enjoy. What more did I want? Work is a fun way of life in any case.

Plan was to leave Mumbai late in the evening and stay near the location, but traffic, rain and other events conspired to delay us till we reached the location at 2:30am.

7 instructors and a driver, a trunk full of equipment was the staff load. We were expecting about 80 participants. We slept immediately, and woke up almost immediately (it seemed) at 7am.

A quick breakfast later, we had distributed the equipment load for the hour long haul to the top of the Caves. We were expecting the group to reach at the rappelling location by 10am, so we had taken along some biscuits to keep us going through the day (it was going to be long) till a late lunch.

Our plan was to rappel from the top of the Kondana Caves, and we were standing facing the valley.

Seen the rain many times, got wet many times, but this time, we stood at the edge of the valley and could see the rain in the valley, while we stood clear. And then, the wind shifted, and the sheet of rain raced to us, and we raced for cover. Half the day was spent in fun like that, as you can’t see from the photos. I had to put the camera in - there was no way to protect it. Pit. The pics would have been fantastic.

Sam (another instructor - not a typo for Ram) and I were working together after 4-5 years, so it was a superb time for us. Talking, flashbacks, catching up with what was current in each other’s lives… and he was leaving to the US in a few weeks.

It had been raining in torrents since noon. The drizzle had been there all day, but really, after noon, it poured with a vengeance right until evening.

Of course, the group came late. By then we were wishing that we’d had lunch and come….. The group reached the rappelling location by 2:30pm, we began the activity late, and we ended the day late. The activity itself was much enjoyed, though we instructors were literally running against time to get the group completed. For the participants, the view of the valley spread at their feet, the dramatic weather, and the experience of rappelling right through the water was incredible. “Absolutely a once-in-a-lifetime experience” as a participant put it.

60 participants of the 80 had done rappelling. Whoever wanted to do the rappel, got their moment of glory. In spite of starting late, we had somehow managed to work hard and fast enough to not refuse anyone out of a lack of time. And thus, this rappelling session was finally concluded and we hurried the group back to the road head as fast as we could.

In my experience, the group comes for adventure, but they take the whole experience lightly, and have no concern for the reality of the situation. In their excitement, they had no concern for the delay and danger in the dark. The stream was swollen from the days rain, and the group was unused to the terrain. This was when they realized that it was no longer the trickle they had jumped across on their way in the afternoon and finally realized why we had been asking them to hurry.

Our human caravan slipped and stumbled through the thigh deep water and shivered across to the other side. The road from here on is muddy, but pretty straightforward.

In the beginning, I had been considered the villain when I tried to rush them along, and this is the point where they realized that I had been talking out of concern for them, and not myself, and I found myself happy to suddenly be the much appreciated hero.

On the way down, one of the newer instructors said, “Sir, I’ve got a dilemma”. I asked him what he meant. “Do we go down and have lunch or dinner?” he asked with a laugh.

I pondered for a bit and shared what I was certain of, “No matter what we call it, I’m going to eat like a starving elephant.”

What should have been done in daylight by 4pm ended at 8pm as the group stumbled and groped their way back in the dark.

On reaching down, we decided to pack up the equipment and wind up the logistics of the programme before freshening up and eating, knowing that it would be twice as hard once the adrenaline levels went down and our bodies figured out that we were tired. Finally…… we sat down to eat misal paav. It was a long time before anyone wondered if the traditional snack was lunch or dinner.