Footprints on the Mountainside

I saw Charu sir on TV!!! He is on the Army escorted civilian team. The first goup of civilian trekkers on Siachen left on the 19th September as planned, even as we were wondering if Pakistan’s opposition would cause it to be canceled.

From next year, I bet we will be looking at the same rush of people heading to Siachen that once hit Ladakh and Spiti. I only hope that in that frozen environment, where not much is going to degrade, waste management policies are applied and enforced from the start, as with strict rules to prevent damage to the natural resources of the region.

Though, I guess anything will be better than war.

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I think this is a rant, but I’m not sure yet what direction it will take as I write.

We were casually chatting with a friend/free lance instructor with us, and he was telling us of his experience with another group of tour operators he was hired to work with. He is a good outbound instructor, and experienced, but he still doesn’t handle groups on his own when he works with us. Reason being, we aren’t sure of his instincts in an emergency.

And the incident he told us about reinforced it. Let us call him “Raju” for now.

Raju had no bookings for a particular day, and was hired by a new “adventure sports company” in Mumbai. Well, when you’re a free lancer, you take what comes along. Heck, when you’re a business owner, you still mostly take what comes along.

Raju lands up on the location for the programme, and discovers that he is the only experienced instructor there. Well…. he has confidence in his abilities, so…. he’s ok with that. Then, he discovers that it is a group of 40 people and throws a fit. How is a person to handle rappelling for 40 people solo in a 4 hour morning session? The owner hurried to assure him that he had some experience and would help.

Well… when you’re thrown in the water, you swim. Raju begins to set up the rappelling and discovers insufficient equipment. He is encouraged to “adjust”. Great. He adjusts, and changes the site of the rappel as well, so that the length is shorter. Then comes the parade. One participant after another. Owner apparently is clueless about putting on the harnesses he himself owns. Raju teaches him. Very late into the day, they still have about 10 people left. Lunch time is long past.

Participants are bored from sitting while one person at a time does the rappelling. They are hot, hungry, and very irritated, because their promised 100ft rappel is now 40ft. At the end of the day, there are complaints about how Raju is slow. And the bottom line is that these guys are extremely lucky that no one died, but of course, no one there realizes that.

As far as I am concerned, Raju is NEVER going to be a chief instructor at Wide Aware. If my chief instructor can’t have the guts to cancel an activity when there is a shortage of resources - both human and equipment wise, I’m not interested. If I wanted yes men, I would hire yes men. I don’t. I want an instructor to speak up and make a stand when security is compromized.

Of course, such a situation wouldn’t come up with Wide Aware in the first place. We maintain a minimum of a 10 participants to one instructor ratio on our programmes, and it works well. I’m not planning on changing that. I’m hiring a vehicle for transport anyway, so where is the point in being stingy with equipment? If its not needed, it can sit around and come back untouched. Raka would throw a fit if he were expected to handle rappelling or climbing without a rope of adequate length sitting around anchored and unused for use in an emergency. And honestly, I wouldn’t expect him to adjust on that either.

What would I or Raka have done in the place of Raju? To begin with, we would have booked instructors and carried the equipment needed for that group size. If something went wrong, and we ended up being without equipment, we would have cancelled the activity and done something else that could be managed safely in the resources we had. Non-negotiable. I don’t care if I don’t get paid or have to issue a refund when the option is putting clients in danger.

When we do our mad cap adventures, we are experienced and know what we are getting into. Clients are paying us to know that for them, and we KNOW that if they had the experience, they wouldn’t be paying us. I think this is cheating and endangering the client.

Why does anyone want to make such a great profit, or offer services at such a competitive rate, that there is no basic infrastructure offered?

The ministry of tourism is making efforts to regualate adventure tourism, but unfortunately, there is nothing yet about rock climbing and rappelling below 6000m. Is there a rule that says climbing accidents don’t happen below 6000m?

But still, I recommend that that moronic operator read this link. One climbing accident is going to make all our clients leery, and honestly, there are less climbing accidents than road accidents, but that hasn’t factored in potential stupidity. It takes one.

Call me paranoid, but I’m actually seriously reconsidering hiring this Raju at all, if he finds it ok to operate under those circumstances. Will he speak up about any problem he sees, or simply shrug it away thinking it is better than “that” company anyway? I don’t even see that company as a comparison, and I have made it clear to him, but I’m going to be keeping a very close eye on the guy for the next forever, until I find him being more assertive.

I see this as his fault entirely, as the only guy around who knew the game, and allowed that huge risk to happen.

Just coming back from a successful training programme. This one was for a bunch of new recruits in an upcoming software company. This was one of the most bizarre programmes I ever conducted, yet, it was satisfying in a very meaningful way.

The participants were fresh from college, and had a lot of ideals, but very little idea of what working is all about. Chaos ruled, and initially, it took some time to get them to believe that outbound training programmes are not office picnics or perks, but the company actually expected them to be learning something out here.

There was a time when I was willing to write the programme off as a disaster.

We took off in fits and starts. Somewhere down the line, the whole thing clicked in place, when we were discussing happenings in an activity that required a lot of perseverance and their
performance was a dismal failure. Something happened in that group. All of a sudden, there was an awareness that here was something important going on.

The tempo picked, and at the end of the three days, I can say that this was one of the programmes where we were able to acheive a lot of constructive change among the participants. It is probably not even close to some of the outstanding programmes if discipline and performance in activities is to be considered, but if we see the magnitude of change we went through, this one has me thoroughly humbled.

Shows that even trainers have a lot to learn from their own experiences.

Ah, what do I say, the growth pangs of a young company are torture indeed. I’m in the process of negotiating a deal for outbound soft skills training for a BPO. Money is a crunch, and they want the world as always, but what’s more annoying is that they want really safe “high
adventures”.

In the clients words, “Most of us have never been in the outdoors, so we want to experience something really dangerous and spectacular” and in the same breath, “it shouldn’t be too scary”.

I think they want to have some kind of a good time in the outdoors, but as usual, the focus is on the adventure rather than the learning.

That’s fine. I guess I’ll just need to show them some fancy pictures
and some explanations on actual and perceived risk.

Let’s see how it goes.

Go on, ask - why would someone who does this regularly find it an adventure? Its all in the logistics.

On the first September, which is last week (I’m always late with these things) Raka and I accompanied a group from Cleartrip.com that we were sending for a day’s outing on the river Kundalika, and the region around Nagothane.

Considering that the booking numbers fluctuated all the time, and we had multiple pick up points, I just had one of those feelings. Raka and I were due for a break anyway, so we went along for the ride.

The morning pickups were predictably a nightmare and we managed to get out of Mumbai at a record breaking 6:30 with me praying constantly that the water held. White water for the rafting is really a matter of being at the right place and right time, as the Rafting depends on the release of water from the Bhire Dam, further up the valley in the direction of the Tamhini Ghat.

The group was excited and quick on their nerves and it was a mission to keep people moving fast (like it always is with high energy groups). With a few pick ups and some miscommunication, we caught the tail end of the water and I heaved a sigh of relief to see the participants depart on their rafts at the starting point.

This is when I really stopped worrying and caught up with the moment. As always, this region is a pleasure to be in, and it was my trip to catch up with people. I was visiting the Kamath Residency resort after quite a few months, my rafting field staff after even more, and to top it all, I happened to run into Brig. Sushil Bhasin of Empower Camps right there near the rafting equipment, as he drove by with some guests.

For a moment, I wondered idly, if Raka and I should simply hijack one of the vehicles and go ahead to visit Garudmachi - the High Places campsite - who knew who else we could meet out there? Instead, we chose to arrive at the ending point of the river run early and wait for the group to arrive and spent a nice hour watching the tiny fish nibble at the banks and clouds doing their best to impress us with added impressions of peace.

A couple of groups who had left earlier arrived, and I met yet another old friend - a rafting instructor I used to know as Kumar when he was a straggly youth figuring out this job, when we did the pilot run for this route 3 years ago. Now, he looks totally classy with a low ponytail and all that. Honestly, i hadn’t recognized him at all until he came up and shook hands.

Soon, out group came, and it was time to go back to the resort for a well deserved lunch and some lazing around.

Then, we left for a waterfall nearby, and managed to get thoroughly confused by the route and our own mismanaged communications, and out hike to the waterfall turned into quite an adventurous and highly enjoyable hike in the area of the waterfall. It was good fun. Particularly considering that the rain at lunch time had made all the flowing water too muddy to appeal in any case.

On the way back, we hooked up with an online friend of mine - Abhijit Rao and we went over to his place to continue into a weekend celebration that didn’t end until Monday evening.

All in all, one of my not-smooth bits of management, but a fun day even then. And yes, I’m planning to upload pictures, and it isn’t my usual “one day” scenario either. The thing is, I’m waiting for some pictures from Ameya Salvi. Its a new excuse this time.

Update: Some photos from my mobile are up, and can be found here. Ameya is also planning to upload his photos here (one fine day)