Customer Service in action or inaction
Posted on 2008 under Experiential learning, Training and Development | 1 Comment11 Aug
I read this post Work Happy Now! » Give Employees the Power to Impress Customers and compared it with a really bad experience at a local coffee shop last month. Gauri, Ashish, Asha and I (friends from ISABS) went out for a coffee after one of our regular meetings. Should have been an uneventful situation, yet, it wasn’t a good service experience.
